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Field Service Technician

2 months ago

Belfast, United Kingdom Vix Technology Full time

Transforming Transit Solutions.

Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Service Technician. With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years. At Vix, we are committed to solving complex problems and delivering innovative solutions that are revolutionizing the world of public transit.

We are a global organisation at Vix - embracing the strength that individual diversity brings to the collective. Bring your individual orientation, cultural heritage and distinctive thinking and experience – we want to hear from you

We're on the hunt for an engaged and motivated Field Service Technician to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer /company SLA and KPI targets and contractual obligations are fully achieved.

Key Responsibilities:

  • Perform fault rectification and repair of any installed equipment using diagnostic processes to assess failure.
  • Produce timely and accurate reports on the Jira fault system to ensure that SLAs are achieved and chargeable works are advised.
  • Upload software code and configuration to on vehicle equipment and on street equipment as necessary.
  • Carry out scheduled maintenance of on-vehicle, on-street, Rail Validators, and radio equipment according to schedule.
  • To support and carry out bus surveys and risk assessments, producing method statements to allow a safe system of work.
  • Install on-vehicle equipment, Rail Validators, and on-street hardware.


Requirements:

  • Experience within an electrical/technical installation/maintenance environment.
  • Able to work in a pressurised environment, meeting tight installation or fault response deadlines
  • Competent in electrical/electronic engineering with relevant qualification Or Proven experience in field electronics


What We Offer:

Besides the opportunity to work for a global company that is customer and people focused, we offer:

  • A truly flexible working environment
  • A focus on learning and development
  • A great team of like-minded professionals
  • Private Healthcare
  • Income Protection Scheme
  • Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Electric Car Benefit Scheme
  • Employee Assistance Programme
  • Eyecare and Spectacle Vouchers