Retention Manager

4 weeks ago

City of London, United Kingdom COREcruitment International Full time
About the Role

We are seeking a skilled Retention Manager to join our team at COREcruitment International. In this pivotal role, you will be responsible for developing and implementing strategic retention plans to secure client loyalty.

Your focus will be on analysing feedback and service performance to identify improvement opportunities, collaborating with internal teams to ensure seamless service delivery and client satisfaction, and managing contract renewals and negotiations with a focus on client retention.

Key Responsibilities
  • Develop and implement strategic retention plans to secure client loyalty
  • Analyse feedback and service performance to identify improvement opportunities
  • Collaborate with internal teams to ensure seamless service delivery and client satisfaction
  • Manage contract renewals and negotiations with a focus on client retention
Requirements
  • Proven experience in client retention or account management, ideally within the contract catering or foodservice industry
  • Strong communication, negotiation, and problem-solving skills
  • Ability to analyse data and trends to drive strategic decisions
  • A customer-focused mindset with the ability to build and sustain long-term relationships

If you are a motivated and results-driven professional looking to take your career to the next level, please apply today or send your cv to Marlene at COREcruitment dot com.

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