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Luxury Fashion Team Leader

3 months ago

London, Greater London, United Kingdom Harrods Full time

About the Role

As a Supervisor at Harrods, you will represent one of our esteemed brands, offering a comprehensive shopping experience that is both distinctive and unforgettable. Your role will involve enhancing sales by cultivating a loyal clientele, organizing and facilitating training sessions for the broader team, and upholding exceptional service standards. You will elevate the brand's visibility and establish extensive connections throughout the store to optimize sales and event opportunities.

Your Responsibilities

  • Act as the primary liaison with external brand representatives, compiling detailed weekly reports and fostering a trusted relationship.
  • Drive trade by developing a loyal customer base and delivering unparalleled service.
  • Host training sessions to ensure the team is well-versed in product knowledge and customer engagement.
  • Maintain high standards of Visual Merchandising and diligent stock management.

About You

As an experienced retail professional, you will not only excel in your specific brand but also possess a comprehensive understanding of the broader industry and Harrods as a whole. Your passion for customer service will be evident in your approach, as you prioritize client relationships and demonstrate extensive product knowledge.

Key Attributes

  • Self-motivated with a keen interest in expanding your product and industry knowledge.
  • Creative thinker with the ability to surprise and delight customers through exceptional service.
  • Strong organizational skills to ensure the smooth operation of the shop floor.
  • Excellent communication skills, both written and verbal.
  • Analytical mindset to drive brand performance.

About Us

Harrods stands as one of the world's premier luxury department stores, evolving into a destination for top designers and highly sought-after brands globally. Our mission is to transform visits to our iconic store into one of the most inspiring shopping experiences available.

Our Commitment to You

We strive to make the extraordinary possible for our customers, and in return, we offer a supportive environment that encourages your best work. You will have access to numerous opportunities for career development across various sectors of our business.

Our Culture

At Harrods, we celebrate the individuality and authenticity of our team members. We welcome applications from diverse backgrounds and experiences, fostering a culture where everyone can flourish and excel.