Mental Health Community Support Worker

1 month ago

Hemel Hempstead, Hertfordshire, United Kingdom Hertfordshire Partnership University NHS Foundation Trust Full time
About the Role

We are seeking a motivated and self-directed individual to join our mental health community services working with older people in the Dacorum and St Albans Health Services for Older People in the Northwest Hertfordshire area.

Job Summary

The post holder will carry out mental health care and support to older people with mental health problems in the community in accordance with a laid down Programme of care as designed by the multi-disciplinary team.

Main Duties
  • To appraise senior staff of service users' progress and observations of changes in their mental health condition and ensure that these changes are documented in service users' notes.
  • Assist in the implementation of care ensuring service users' rights to privacy, dignity, choice, independence, and fulfilment are adhered to at all times.
  • Participation in multi-professional assessments and reporting back to other care agencies.
  • Providing support to service users and/or carers in accordance with a care plan, maintaining social networks, maintaining a safe environment, communication/liaison with other service providers, reassurance, and emotional support persuading service users to accept support.
  • Participation in multi-professional reviews and Care Programme Approach/Care Management meetings.
  • Report any changes in circumstances in respect of the service users' care to the agencies who are or may need to be involved in the service users' or carers' support network improving the quality of life, rehabilitation, and independence of service users and their carers.
  • To ensure that all care services provided are offered without prejudice regardless of age, creed, gender, and ethnicity within their sphere of responsibility.
  • To develop awareness of service users' cultural and ethnic needs to facilitate appropriate support and care.
Person Specification

KNOWLEDGE, TRAINING, AND EXPERIENCE

  • Essential
    • NVQ/Mental Health Certificate Level 2 or completion of the Care Certificate on appointment
    • Commitment to Continuing Personal Development
  • Desirable
    • NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit.
    • Educated to GCE/GCSE or equivalent (Maths and English)
    • Training in physical health care assessment and interventions
    • Venipuncture trained

AREAS OF EXPERIENCE AND KNOWLEDGE

  • Essential
    • Three years' experience of providing mental health or health and social care services from within a team setting, which may be combined with personal lived experience of mental health difficulties.
    • Basic written communication skills
    • Good verbal communication skills and the ability to listen effectively.
    • Understanding of the Care Act
    • Empathy, compassion, and patience
    • Ability to create innovative solutions to help empower service users.
    • Ability to work unsupervised in a range of settings
    • Ability to form positive therapeutic relationships with service users and carers
    • A keenness to make a positive contribution to improving the quality of life for people with mental health problems.
    • Ability to use structured therapeutic skills, such as solution-focused therapy, motivational interviewing, or a commitment to acquiring such skills
    • Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities
    • An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
    • Awareness of local services and ability to liaise with different services/teams
    • An understanding of the mental health system
    • Basic Interviewing Skills
  • Desirable
    • Basic health and safety awareness
    • Moving and handling awareness
    • Basic knowledge of benefits/employment systems
    • Ability to supervise/mentor others

COMMUNICATION SKILLS

  • Essential
    • Ability to develop trusting relationships with management staff and work effectively in partnership with them
    • Ability to convey complex information in a clear and concise format
    • Effective report writing skills.
  • Desirable
    • Effective presentation skills
    • Influencing skills to promote positive change

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