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Business Support Coordinator
2 months ago
Company Overview
GVC Limited is a leading provider of IT services, specializing in Development, Digital Marketing, IT Infrastructure, and more. Our team of experienced professionals is dedicated to delivering top-quality solutions that turn customer ideas into reality.
Role Description
We are seeking an experienced and dynamic Business Support Manager to lead our AI-driven business support initiatives. The successful candidate will be responsible for ensuring customer requirements are met, business objectives are aligned with AI solutions, and overall project success. This role involves building and leading a Business Support team, managing key customer engagements, and collaborating closely with our development teams.
Key Responsibilities
- Build and Lead Business Support Team: Recruit, mentor, and manage a high-performing team to support AI-driven projects and solutions.
- AI Solutions Implementation: Work closely with the development team to design, implement, and refine AI-driven solutions tailored to customer requirements and business objectives.
- Project Pipeline Management: Lead customer-facing engagements, identify opportunities for AI-driven improvements, and shape the project pipeline to align with customer goals.
- Stakeholder Collaboration: Collaborate with cross-functional teams including Sales, Development, and Product Management to ensure successful delivery of AI-driven business solutions.
- Relationship Management: Foster strong relationships with customers and internal stakeholders to ensure seamless project delivery.
- Performance Tracking & Reporting: Monitor the performance of AI solutions, ensuring KPIs and customer expectations are met, and provide regular updates and reports to senior leadership.
Requirements
- Proven experience in a Business Support, Customer Success, or similar role.
- Strong experience with AI-driven solutions, machine learning applications, or advanced analytics.
- Experience leading a customer-facing team and managing multiple projects simultaneously.
- Excellent leadership, team-building, and management skills.
- Solid understanding of AI technologies and their business applications.
- Project management skills, with the ability to manage complex projects and timelines.
- Bachelor's degree in Business (Master's degree preferred).
- 8-10 Years Experience working in a technology-driven environment, preferably with a focus on AI or machine learning.
- Experience in IT Project Management & Delivery is a must (Software/Infrastructure/Digital Marketing).
Why GVC Limited
Opportunity to be part of cutting-edge AI-driven projects.
Competitive salary and benefits package.
