Pensions Team Lead
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Pensions Team Leader to join our team at Sunderland Care and Support. As a key member of our Recovery at Home team, you will be responsible for assessing and managing referrals/contacts with a degree of complexity and risk, taking action to coordinate resources and support to maintain or improve the wellbeing of customers.
Key Responsibilities:
- Support the call handling function, taking Social Care referrals electronically in Liquid Logic as and when required.
- Provide guidance and support to care navigator colleagues to assist them in taking and triaging referrals and contacts.
- Ensure company statutory and non-statutory responsibilities are fulfilled within the team following all policies and procedures.
- Attend case conferences and MDTs to progress decision making and triage of referrals.
- Work with other professionals to ensure the health, safety, and comfort of customers and to maximise their potential to optimise recovery and gain independence.
- Support recruitment, mentorship, and coaching for new and existing colleagues.
- Provide service induction, training, and ongoing supervision to all staff.
- Ensure that the service meets all health, safety, and social care standards.
- Support Service reviews and promote partnership working.
Requirements:
- Commitment to continuous improvement.
- Ability to promote and champion a positive organisation-wide culture that reflects the Company's values.
- Compliance with the Company's Equal Opportunities Policy, Code of Conduct, and all other Company Policies.
- Compliance with the Company's Health and Safety rules and regulations.
- Act in compliance with data protection principles.
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
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