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Orthopaedic Service Administrator

2 months ago

Winchester, Hampshire, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

Position: Orthopaedic Service Administrator at Hampshire Hospitals NHS Foundation Trust

Are you dedicated to enhancing patient experiences throughout their healthcare journey? This role as an Orthopaedic Service Administrator may be the ideal fit for you. In this position, you will undertake a range of administrative responsibilities, including managing documentation, reception tasks, and general office duties. Your primary objective will be to ensure that patients receive exemplary service in accordance with healthcare standards.

At Hampshire Hospitals NHS Foundation Trust, we prioritize patient care across our various facilities. Our commitment is to deliver outstanding medical and surgical services to a diverse community.

Key Responsibilities:

  • Efficiently coordinating patient appointments and admissions
  • Responding to telephone inquiries with professionalism and care
  • Ensuring timely treatment for patients
  • Effectively managing patient waiting lists
  • Facilitating necessary support for patients

About Our Organization:

Our mission is to provide exceptional care to every individual we serve. With a strong emphasis on our people, continuous learning, and excellence, we aim to deliver the highest quality of care. We offer specialized services both nationally and internationally, establishing ourselves as leaders in the healthcare sector.

Required Qualifications:

  • Solid educational background or relevant professional experience
  • NVQ Level 3 or equivalent certification

Preferred Qualifications:

  • IT qualifications such as ECDL or similar

Essential Experience:

  • Proficiency in IT applications including Word, Excel, Access, and PowerPoint
  • Experience working in a dynamic environment
  • Ability to meet objectives and manage workload efficiently

Desirable Experience:

  • Prior experience within the NHS or public sector
  • Familiarity with medical terminology

Key Skills:

  • Exceptional communication abilities
  • Strong analytical and problem-solving skills
  • Proficient in various computer systems
  • Excellent interpersonal skills
  • Capacity to perform well under pressure
  • Aptitude for assessing complex situations

Preferred Skills:

  • Experience with NHS IT systems
  • Background in healthcare or general practice

Additional Requirements:

  • Dependability and reliability
  • Diplomatic and sensitive approach
  • Proactive and resourceful attitude
  • Adaptability to changing service needs
  • Willingness to work across different sites as needed
  • Flexibility in working hours may be necessary