CCTV Control Room Specialist

1 month ago

Birmingham, Birmingham, United Kingdom Mitie Full time
Job Title: CCTV Control Room Operator

At Mitie, we're committed to delivering exceptional service to our clients. As a CCTV Control Room Operator, you'll play a vital role in ensuring the security and safety of our sites.

Key Responsibilities:
  • Monitor CCTV camera images within the Security Control Centre remit
  • Operate effectively all operational CCTV camera technologies
  • Prepare and maintain Security Control Centre equipment for operational use
  • Operate all other associated security control room technologies (perimeter alarms/object alarms/access control alarms)
  • Provide a high level of service to our clients with the emphasis on customer interaction
  • Complete all administrative tasks to support the above
  • Interact with Emergency Services as required
  • Monitor all regional CCTV camera images to recognised best practise standards
  • Observe the location of all security team members to enhance safety and provide best incident response resource solutions
  • Perform monitoring tasks in line with all standing operational procedures
  • Control the operation of all CCTV cameras to carry out necessary patrols
  • Inspect equipment for failures and faults
  • Arrange for the collation and viewing of CCTV images in response to incident investigation in line with the CCTV Code of Practise
  • Maintain accurate records and logs of all/any events
  • Inform other team members of actions to ensure contingency of operations
  • Communicate with operational staff concerning incidents, ensuring that all information escalation routines are observed
  • Follow set procedures in the event of any incident/emergency event occurring
  • Operation of the Control Room switchboard
  • Providing an immediate response to any major/minor site incidents
  • Follow any such reasonable instruction as issued by Senior Line Management
  • Ensure a detailed handover is given to the oncoming Controller
  • Log defects on the CAFM system
Requirements:
  • Good communication skills essential, both written and oral
  • Ability to operate in a pressurised environment
  • Excellent customer service
  • The ability to write short reports and follow written instructions
  • Attention to detail and proactive
  • Demonstrable proactive and professional approach to security
  • The ability to use your initiative and make quick decisions to deal with unexpected situations
  • Able to work in an outdoor environment in all conditions
  • Honesty and integrity
  • A polite and helpful manner
  • To follow correct radio procedures at all times
  • The confidence to challenge people where necessary
Experience:
  • Retail experience preferred but not essential
  • Applicants must have a 5-year checkable history
  • You must successfully pass a PSNI check as per BS and BS screening
  • Ability to work in a fast-paced environment
  • Ability to manage workload to meet team deadlines
  • A willingness to learn and develop and show high level of commitment and professionalism
Professional Qualifications/Education:
  • SIA CCTV licence – essential
  • SIA DS licence – desirable
Personal Attributes:
  • Positive attitude
  • Personable nature
  • To have a smart appearance

We offer a range of benefits to support your well-being and career development, including a virtual GP, financial wellbeing assistance, and access to high street discounts. We're committed to helping you grow and succeed in your role.

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