CCTV Control Room Specialist
4 weeks ago
At Mitie, we're committed to delivering exceptional service to our clients. As a CCTV Control Room Operator, you'll play a vital role in ensuring the security and safety of our sites.
Key Responsibilities:- Monitor CCTV camera images within the Security Control Centre remit
- Operate effectively all operational CCTV camera technologies
- Prepare and maintain Security Control Centre equipment for operational use
- Operate all other associated security control room technologies (perimeter alarms/object alarms/access control alarms)
- Provide a high level of service to our clients with the emphasis on customer interaction
- Complete all administrative tasks to support the above
- Interact with Emergency Services as required
- Monitor all regional CCTV camera images to recognised best practise standards
- Observe the location of all security team members to enhance safety and provide best incident response resource solutions
- Perform monitoring tasks in line with all standing operational procedures
- Control the operation of all CCTV cameras to carry out necessary patrols
- Inspect equipment for failures and faults
- Arrange for the collation and viewing of CCTV images in response to incident investigation in line with the CCTV Code of Practise
- Maintain accurate records and logs of all/any events
- Inform other team members of actions to ensure contingency of operations
- Communicate with operational staff concerning incidents, ensuring that all information escalation routines are observed
- Follow set procedures in the event of any incident/emergency event occurring
- Operation of the Control Room switchboard
- Providing an immediate response to any major/minor site incidents
- Follow any such reasonable instruction as issued by Senior Line Management
- Ensure a detailed handover is given to the oncoming Controller
- Log defects on the CAFM system
- Good communication skills essential, both written and oral
- Ability to operate in a pressurised environment
- Excellent customer service
- The ability to write short reports and follow written instructions
- Attention to detail and proactive
- Demonstrable proactive and professional approach to security
- The ability to use your initiative and make quick decisions to deal with unexpected situations
- Able to work in an outdoor environment in all conditions
- Honesty and integrity
- A polite and helpful manner
- To follow correct radio procedures at all times
- The confidence to challenge people where necessary
- Market-leading flexible benefits scheme
- Virtual GP on hand for you and members of your household
- Financial wellbeing assistance through our Salary Finance scheme
- Access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform
- Cycle-to-work scheme
- Life cover
- Save-as-you-earn scheme
- Mitie Matching Share Plan
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CCTV Control Room Specialist
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Birmingham, Birmingham, United Kingdom Mitie Full timeJob Title: CCTV Control Room OperatorAt Mitie, we're committed to delivering exceptional service to our clients. As a CCTV Control Room Operator, you'll play a vital role in ensuring the security and safety of our sites.Key Responsibilities:Monitor CCTV camera images within the Security Control Centre remitOperate effectively all operational CCTV camera...
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Birmingham, Birmingham, United Kingdom Mitie Full timeJob Title: CCTV Control Room OperatorAt Mitie, we're committed to delivering exceptional service to our clients. As a CCTV Control Room Operator, you'll play a vital role in ensuring the security and safety of our sites.Key Responsibilities:Monitor CCTV camera images within the Security Control Centre remitOperate effectively all operational CCTV camera...
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