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Network Aftersales Coach
2 months ago
Job Summary
MSX International is seeking a highly skilled and experienced Network Aftersales Coach to support our client's dealerships in the Leeds/York area. The successful candidate will work closely with Retailers within the Volkswagen Group network to drive improvements across key performance indicators.
About the Role
The Network Aftersales Coach will be responsible for:
- Engaging with Heads of Business, Aftersales Management, and Teams to ensure buy-in and implementation of agreed action-plans and sustainability.
- Assessing designated businesses' current processes, activities, and cultures using programme tools to prioritize areas for improvement.
- Delivering a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication, and team working to drive improved customer satisfaction and return to workshop scores.
- Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools, and presenting a professional image.
About You
We are looking for an individual with great interpersonal and analytical skills, who has:
- Automotive aftersales experience of minimum 3-5 years.
- Good knowledge of business KPI data and the ability to analyze and identify opportunities.
- Experience of aftersales process implementation.
- A flexible approach to work – a self-sufficient, self-starter.
- Effective communication skills.
- Volkswagen experience is an advantage.
What We Offer
As a valued member of our team, you will enjoy:
- A competitive salary of up to £45,000 per year.
- A company car.
- A fuel card.
- 25 days annual leave (plus Bank Holidays).
- A pension plan.
- A cash back healthcare scheme.
- Exclusive discounts on everyday purchases.
- Exclusive discounts on car purchases.
- Potential to progress within the company, with global opportunities updated regularly.
Working Pattern and Location
The successful candidate will work:
- 40 hours per week.
- Monday to Friday.
- Field-based.
- With a permanent contract.
About MSX International
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
- Consumer Engagement.
- Parts, Accessories & Service Performance.
- Actionable Insights.
- Diagnostics & Repair Enhancement.
- Warranty and Repair Efficiency.
- Technical Information.
- Learning Solutions.
- Sales Performance.
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world.
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions.
The MSXI Vision
To enhance every journey in the world of mobility.
