Customer Service Manager

2 weeks ago

Cambridgeshire and Peterborough, United Kingdom The Co-operative Group Full time
Customer Team Leader

We're looking for a talented and motivated individual to join our team as a Customer Team Leader. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and leading by example.

Key Responsibilities:
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, ensuring they have a great shopping experience.
  • Team Leadership: Develop and coach your team members, fostering a positive and inclusive culture where everyone's voice is valued.
  • Store Operations: Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy.
  • Support and Development: Support your Store Manager by deputising when needed and delivering HR processes, while also developing your leadership skills.
  • Community Engagement: Build relationships with local community groups and support the delivery of the Co-op community plan.
What We Offer:
  • Full, Paid Training: Develop your skills and knowledge with our comprehensive training program.
  • Competitive Salary: Earn a competitive salary and benefits package.
  • Discounts and Perks: Enjoy discounts on Co-op products and services, plus access to our pension scheme and other benefits.
  • Flexible Working: Work a range of shifts, including weekends and evenings, to suit your lifestyle.

We're an inclusive employer, committed to building diverse teams that reflect the communities we serve. If you're passionate about delivering exceptional customer service and leading a team, we'd love to hear from you.

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