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Senior IT Support Specialist

2 months ago

Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time
Job Description

Job Title: Senior IT Support Specialist

Job Summary:

We are seeking a highly skilled Senior IT Support Specialist to join our team at Tailor Made Technologies. As a Senior IT Support Specialist, you will be responsible for providing expert-level technical support to address complex issues escalated from lower tiers.

Key Responsibilities:

  • Provide advanced technical support to address complex issues escalated from lower tiers.
  • Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.
  • Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence.
  • Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.
  • Create and maintain comprehensive technical documentation.
  • Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.
  • Provide guidance and support to junior engineers and support staff.
  • Participate in on-call rotations, providing support outside of regular working hours as needed.

Requirements:

  • Microsoft Windows desktop and server configuration and support experience.
  • Microsoft Exchange On Prem and Online configuration and support experience.
  • Terminal server environment configuration and support experience (Citrix, AVD, RDS).
  • Active Directory configuration and administration.
  • Strong knowledge and understanding of Group Policy.
  • Strong general networking skills (CLI, Subnetting, NAT).
  • Good understanding of DNS.
  • Router configuration and support experience (Cisco, HP, Draytek).
  • Firewall configuration and support experience (Watchguard, SonicWALL).
  • HP ProLiant & Dell PowerEdge Server Hardware support experience.
  • VMware & Hyper V support experience (VCP an advantage).
  • Storage technologies (NAS, NetApps, Synology).
  • Strong understanding of Office 365.
  • Strong understanding of Microsoft Azure.
  • Strong understanding of Microsoft Intune.
  • Strong understanding of SSL Certificates.

About Us:

Tailor Made Technologies is a fast-growing technology company based in the UK. We are an award-winning Managed Service Provider servicing the UK and Europe. At TMT, we have a strong team ethos that has enabled us to deliver exceptional service to our clients for over 25 years.

Benefits:

  • A competitive salary.
  • Training opportunities set out with a clear training structure.
  • Progressive working environment with access to voice your opinions to decision makers.
  • 25 days holiday plus bank holidays.
  • Birthday day.
  • Flexi Health plan cover.
  • IT Purchasing Scheme.
  • Company Pension.
  • Free onsite parking and a brilliant breakout room which provides a free breakfast and a pool table.