Restaurant Operations Manager
2 weeks ago
The Restaurant Manager is a key role within our Front of House team, responsible for the smooth running of the shift. As a Restaurant Manager, you will work varied shifts, including opens and closes, and often be the only manager on shift. This requires strong leadership skills, problem-solving abilities, and effective communication with the team and guests.
Key Responsibilities:
Rotas:
Creating rotas using the payroll system Bizzimply for departments and working to a budget.
Running Shift – Open and Closes:
Daily running of a shift, creating shift plans on an open, making decisions on staffing levels based on business needs and bookings. Running the shift, ensuring all departments (Bar, Floor, Kitchen, Host) are engaged and smooth-running. Acting as the Manager on Duty, you are responsible for wooing guests and dealing with any complaints following company protocol.
Staff Incentives:
Restaurant managers are responsible for the incentivisation of staff, working closely with the Supervisors to establish business or training needs. Monitoring and championing company incentives.
Disposable Orders:
Responsible for disposable orders and processing invoices. Keeping all relevant items to company par level.
Systems Managing:
Owning relevant systems such as Bizzimply and Collins when on shift and ensuring audits are completed within time frames.
Admin:
Basic admin duties, including dealing with guest queries, complaints, responding to emails, and answering telephones.
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