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Customer Service Specialist

2 months ago

Castleford, United Kingdom Taskmaster Full time

Taskmaster Resources is seeking a skilled Customer Service Advisor to join their team on a temporary to permanent basis. This role is ideal for a customer-focused individual who is passionate about delivering exceptional service.

Key Responsibilities:

  • Provide top-notch customer service to a wide range of clients, addressing their inquiries and resolving issues in a timely and professional manner.
  • Take ownership of customer interactions, ensuring that their needs are met and exceeded.
  • Collaborate with cross-functional teams to drive business results and achieve customer satisfaction.
  • Accurately maintain customer account information using the company's core system.
  • Respond to customer inquiries through various channels, including phone, email, and live chat.
  • Contribute to a positive and inclusive work environment, fostering a culture of fun, relaxation, and friendliness.

Requirements:

  • Minimum 2 years of customer service experience.
  • Proven ability to handle multiple customer interactions simultaneously, with excellent communication and problem-solving skills.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Confident and outgoing personality, with a passion for delivering exceptional customer service.
  • Attention to detail and accuracy in maintaining customer account information.