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Rehabilitation Services Coordinator

3 months ago

London, Greater London, United Kingdom Health and Care Management Ltd Full time
About the Role

We are seeking dedicated and detail-oriented administrators to facilitate the delivery of non-clinical services to our clients and customers. This role supports Case Managers and Operations Managers within our Multi-track and CAT teams, ensuring the provision of rehabilitation services through effective administrative assistance. You will play a key role in achieving customer satisfaction while adhering to quality and revenue standards as outlined in contractual agreements and personal Key Performance Indicators (KPIs).

Key Responsibilities
  • Establish and maintain meaningful professional relationships with clients, families, and all stakeholders to assist clients in reaching their rehabilitation objectives efficiently and effectively.
  • Provide logistical support to the Rehabilitation Case Manager, including travel arrangements and transportation for meetings and visits.
  • Contribute to the creation of professional documentation, including reports, referral letters, and general correspondence, to aid in the effective management of client rehabilitation.
  • Assist Case Managers in ensuring that client files are accurately charged and invoiced in accordance with established practices and contractual agreements.
  • Deliver comprehensive administrative services in line with agreed service standards and KPIs, including handling incoming and outgoing communications, document management, data entry, and more, while working under the guidance of a Case Manager or Operations Manager.
  • Proactively manage your own task list within set deadlines, prioritizing work effectively in collaboration with Case Managers and Operations Managers.
  • Utilize the Case Management System (CMS) and various software tools proficiently, including MS Office, to support daily operations.
Essential Skills

We are looking for candidates with the following essential skills:

  • A compassionate and empathetic approach to client interactions.
  • Strong administrative capabilities.
  • Proficient computer and keyboard skills.
  • Ability to work efficiently and accurately under pressure.
  • Excellent written and verbal communication skills.
  • A commitment to going above and beyond for clients.
  • Attention to detail in case documentation and data entry.
  • Ability to adapt and a willingness to learn.

Desirable qualifications include:

  • Knowledge of social care and NHS services.
  • Understanding of the personal injury rehabilitation sector, with prior experience in this field.
  • A minimum of 1 year of experience in administrative, clerical, clinical support, or rehabilitation case management roles.
  • At least 5 GCSEs, including Math and English.
About Health and Care Management Ltd

Health and Care Management Ltd is a prominent service provider in the rehabilitation and case management sector, established in 2003. We deliver essential services to the insurance, corporate, and legal industries, aiding injured and ill individuals in their recovery and return to work or their pre-injury state. Our mission is to ensure that everyone in the UK requiring rehabilitation has access to high-quality, effective, and coordinated services. We are dedicated to facilitating swift recovery and achieving positive clinical outcomes through appropriate treatment and care management.

Diversity and Inclusion

Health and Care Management Ltd is committed to promoting equality of opportunity for all employees. We encourage applications from individuals of all backgrounds, regardless of age, disability, gender, sexual orientation, race, religion, or any other characteristic.

Benefits
  • 25 days of annual leave.
  • Your birthday off.
  • 6% company pension contribution.
  • Bike to Work Scheme.
  • Medicash Health plan.
  • Enhanced leave policies for maternity, paternity, adoption, and shared parental leave.
  • Two voluntary days off per year.
  • Long Service Awards.
  • Employee Wellbeing Seminars.
  • Continuous Professional Development opportunities.
  • Professional memberships covered (role dependent).