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Customer Support Specialist

2 months ago

Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

We are delighted to be working with a leading luxury furnishings manufacturer, a prominent player in the international market for high-quality textiles and interiors. This esteemed company values its luxury design and quality, and is part of a strong international group with other major furnishings brands, providing stability and recognition.

The company has a need for a Customer Support Administrator to join them on a full-time and permanent basis, working closely with the Customer Operations Manager and supporting B2B and B2C sales across all brands.

The ideal candidate will provide administrative support to ensure a smooth interface between manufacturing and retailers, upholding the company's service standards.

Key Responsibilities:

  • Assist customers with inquiries related to their orders, providing high-quality customer service.
  • Manage customer expectations around deliveries, working with transport planning to organize re-deliveries if necessary.
  • Proactively contact customers with updates on their orders and deliveries.
  • Manage the company website, updating customers on order and product statuses.
  • Build strong relationships with colleagues in other departments across the business.

Required Skills:

  • Maintain a personable and professional response when communicating with customers.
  • Be honest and reliable, with strong team working skills.
  • Remain calm and professional under pressure, with a strong work ethic.
  • Continuously improve customer experience and processes.