Ecommerce Operations Manager

2 months ago

Glasgow, Glasgow City, United Kingdom Trespass Full time
About the Role

We are seeking a highly skilled Ecommerce Executive to join our team at Trespass. As an Ecommerce Executive, you will play a vital role in the success of our global ecommerce channels.

Key Responsibilities
  • Product Catalogue Management: Plan, coordinate, and administer the product catalogue within our ecommerce platform.
  • Content Creation: Produce relevant copy and text for a wide range of products, utilizing your knowledge of web technologies.
  • Ecommerce Platform Administration: Utilize your expertise in Magento 2 ecommerce platform administration and Microsoft office applications, particularly Excel.
  • Analytics and Advertising: Administer Google analytics and advertising platforms to improve ecommerce performance.
  • Communication and Initiative: Take initiative when addressing areas relating to products and communicate effectively with both verbal and written skills.
  • Attention to Detail: Pride yourself in having a good attention to detail and enjoy working in a busy team.
What You'll Do
  • Web Product Catalogue Management: Ensure the web product catalogue is up to date and all products are correctly aligned to current campaigns.
  • On-Site Advertising and Promotions: Ensure all on-site advertising, promotions, and product merchandising is aligned with marketing campaigns.
  • Liaising with Buying and Merchandising Team: Liaise with buying and merchandising team on new product deliveries, promotions, and bi-annual sales.
  • Reporting and Analysis: Report on all product-centric KPIs to stakeholders and highlight relevant opportunities to the team.
  • Technical Support: Work closely with technical teams and partners to support continuous improvement of ecommerce channels.
  • Customer Service Support: Support the customer service team with daily tasks and resolve product issues highlighted or improve customer experience.
  • Website Audits: Conduct daily website audits to ensure the site is optimized and performing to its full potential.
What We Offer
  • Competitive Salary: Salary information will be determined by experience and fit, decided at point of offer.
  • Benefits Package: Enjoy a range of benefits, including 30 days holiday (increasing to 32 by 2 years' service), corporate discounts, relaxed dress code, free parking, and access to our Employee Assistance Programme.

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