Technical Support Specialist

1 month ago

Loughborough, Leicestershire, United Kingdom The Access Group Full time
Technical Support Engineer

We're seeking a skilled Technical Support Engineer to join our team at The Access Group. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical expertise to our clients.

Key Responsibilities:

  • Provide technical support to customers via ticket portal, telephone, or email, resolving complex queries and ensuring timely resolution.
  • Develop and maintain a broad knowledge of our software and its debugging tools, staying up-to-date with the latest features and functionality.
  • Collaborate with internal teams to identify and implement process improvements, driving efficiency and quality in our support services.
  • Produce detailed reporting and analysis to inform business intelligence and drive strategic decision-making.

Requirements:

  • Strong analytical and problem-solving skills, with the ability to think critically and resolve complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Flexibility and pragmatism, with the ability to adapt to changing priorities and deadlines.
  • Proficiency in APIs and data investigation, with a willingness to learn and develop new skills.

About The Access Group:

The Access Group is a leading provider of business management software to small and mid-sized organizations in the UK, Ireland, USA, and Asia Pacific. We're passionate about delivering exceptional customer service and supporting our clients in achieving their business goals.

  • Technical Support Specialist

    2 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About the Role:We're seeking a skilled Technical Support Specialist to join our team at The Access Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and developing scripts to improve our services.Key Responsibilities:Provide technical support via ticket...

  • Technical Specialist

    6 days ago

    Loughborough, Leicestershire, United Kingdom Loughborough University Full time

    Job Title: Technical InstructorJob Summary:We are seeking a skilled and experienced print and dye technician to join our team at Loughborough University. The successful candidate will have an excellent knowledge of textiles screen printing processes, dyes and pigments, and will be able to prepare and deliver workshops as part of a small technical team.Key...

  • Technical Support Specialist

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About the RoleWe're seeking a skilled Technical Support Engineer to join our team at The Access Group. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical expertise to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via various channels, including...

  • Technical Support Specialist

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About the RoleWe're seeking a skilled Technical Support Engineer to join our team at The Access Group. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical expertise to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via various channels, including...

  • Technical Support Specialist

    4 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About the RoleWe're seeking a skilled Technical Support Engineer to join our team at The Access Group. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical expertise to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via various channels, including...

  • Technical Support Specialist

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About the RoleWe're seeking a skilled Technical Support Engineer to join our team at The Access Group. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical expertise to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via various channels, including...

  • Technical Support Specialist

    4 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About The Access GroupThe Access Group is a leading provider of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. Our solutions help over 100,000 customers across commercial and non-profit sectors become more productive and efficient.Job Title: Technical Support EngineerWe're seeking a skilled...

  • Technical Support Specialist

    4 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About The Access GroupThe Access Group is a leading provider of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. Our solutions help over 100,000 customers across commercial and non-profit sectors become more productive and efficient.Job Title: Technical Support EngineerWe're seeking a skilled...

  • Technical Support Specialist

    4 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About The Access GroupThe Access Group is a leading provider of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. Our solutions help over 100,000 customers across commercial and non-profit sectors become more productive and efficient.Job Title: Technical Support EngineerWe're seeking a skilled...

  • Technical Support Specialist

    4 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About The Access GroupThe Access Group is a leading provider of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. Our solutions help over 100,000 customers across commercial and non-profit sectors become more productive and efficient.Job Title: Technical Support EngineerWe're seeking a skilled...

  • Technical Support Specialist

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About The Access GroupThe Access Group is a leading provider of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers across commercial and non-profit sectors become more productive and efficient.Job Title: Technical Support EngineerWe're seeking a skilled Technical Support...

  • Technical Support Specialist

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About The Access GroupThe Access Group is a leading provider of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers across commercial and non-profit sectors become more productive and efficient.Job Title: Technical Support EngineerWe're seeking a skilled Technical Support...

  • Technical Support Specialist

    1 month ago

    Loughborough, Leicestershire, United Kingdom Redline Group Ltd Full time

    Field Support Engineer OpportunityWe are seeking a skilled Field Support Engineer to join our team at Redline Group Ltd. As a key member of our customer support and service operations, you will play a vital role in enhancing our customers' experience.Key Responsibilities:Provide technical support and assistance to customers across the UK and...

  • Technical Support Specialist

    1 month ago

    Loughborough, Leicestershire, United Kingdom Redline Group Ltd Full time

    Field Support Engineer OpportunityWe are seeking a skilled Field Support Engineer to join our team at Redline Group Ltd. As a key member of our customer support and service operations, you will play a vital role in enhancing our customers' experience.Key Responsibilities:Provide technical support and assistance to customers across the UK and...

  • Technical Support Specialist

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Hunter Selection Full time

    Service Engineer OpportunityA Service Engineer is required for a successful manufacturing company providing products to a global market and offering an excellent long-term career.The Service Engineer role will suit candidates from any technical background with some electrical knowledge, mechanical aptitude, and a good hands-on approach.Key...

  • Technical Support Specialist

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Hunter Selection Full time

    Service Engineer OpportunityA Service Engineer is required for a successful manufacturing company providing products to a global market and offering an excellent long-term career.The Service Engineer role will suit candidates from any technical background with some electrical knowledge, mechanical aptitude, and a good hands-on approach.Key...

  • Technical Support Specialist

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Hunter Selection Full time

    Service Engineer OpportunityA Service Engineer is required for a successful manufacturing company providing products to a global market and offering an excellent long-term career.The Service Engineer role suits candidates from any technical background with some electrical knowledge, mechanical aptitude, and a good hands-on approach.Key...

  • Technical Support Specialist

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Hunter Selection Full time

    Service Engineer OpportunityA Service Engineer is required for a successful manufacturing company providing products to a global market and offering an excellent long-term career.The Service Engineer role suits candidates from any technical background with some electrical knowledge, mechanical aptitude, and a good hands-on approach.Key...

  • Technical Support Specialist

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Hunter Selection Full time

    Service Engineer OpportunityA Service Engineer is required for a successful manufacturing company providing products to a global market and offering an excellent long-term career.The Service Engineer role suits candidates from any technical background with some electrical knowledge, mechanical aptitude, and a good hands-on approach.Key...

  • Technical Support Specialist

    2 weeks ago

    Loughborough, Leicestershire, United Kingdom Hunter Selection Full time

    Service Engineer OpportunityA Service Engineer is required for a successful manufacturing company providing products to a global market and offering an excellent long-term career.The Service Engineer role suits candidates from any technical background with some electrical knowledge, mechanical aptitude, and a good hands-on approach.Key...