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Paralegal - Serious Injury Team

2 months ago


Wakefield, Wakefield, United Kingdom Minster Law Full time

About Minster Law

Minster Law Solicitors is a leading personal injury claims provider to the motor insurance market, wholly owned by BHL UK Ltd, a UK subsidiary of BHL, a highly successful, cash generative and profitable international Insurance Services Group.

Our Values

We are committed to high performance through great people and a strong company culture that focuses on trust, respect, openness, and inclusion. Our values are 'stand together', 'be courageous', and 'find a way', which embody everything we do.

Our Approach to Work

We encourage and support agile working to allow our colleagues to get the best out of their day. As long as we continue to ensure that our customers, partners, business, and colleagues' needs are met, we believe colleagues can work where they feel will be most productive – at home, in the office, or other suitable venue.

Benefits of Working with Us

We offer great benefits to reward our colleagues for their hard work and to say thank you. This includes a generous bonus scheme, matched pension scheme, insurance benefits, health and wellbeing support, discounts, regular reward incentives, study sponsorship, and great social events.

Our Commitment to the Community

We are committed to supporting our local communities and have a strong Corporate Social Responsibility agenda. We work with charities and groups that help to improve the lives of people in our local communities.

What We Offer

  • A salary between £21,112 - £25,000 per annum.
  • An annual discretionary bonus scheme.
  • Hybrid working, offering our colleagues flexibility to work where they can provide the best support to our customers and colleagues alike.
  • 25 days holiday, which can increase up to 30 days in line with service.
  • 'Time for Me' days, which gives you the opportunity to take up to 12 additional days per year through condensed working.
  • Working in a platinum-accredited Investors in People organisation that's committed to your development.
  • And much more, see our full list of benefits on our website.

The Role

We are looking for a colleague to join our Serious Injury Team to support our Solicitors and Legal Executives in the progression of their serious injury case load and be the first point of contact with our clients. You will also be required to draft standard free form letters to progress cases effectively through our case management system.

Person Specification

We are looking for someone with previous experience of assisting with a caseload of serious injury files and be competent at working with our case management system. You will also be committed to delivering exceptional client care for each of our clients and have excellent communication skills. You will have good attention to detail and strong organisational and time management skills.

Core Responsibilities

  • Assist lead file handlers in the progression of their serious injury caseload.
  • Deal with telephone enquiries wherever possible and take detailed telephone messages to be immediately communicated to the Fee Earner.
  • Achieve KPI's on a monthly basis as agreed with your line manager.
  • Maintain and update the case management system.
  • Liaise with the Finance Department regarding the payment of disbursements, outstanding accounts etc.