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Operations Coordinator

2 months ago

Paisley, United Kingdom Recruitment Services UK Full time

Job Title: Operations Coordinator

Job Type: Full-time

Company: Recruitment Services UK

Location: Paisley, Renfrewshire (Office-Based)

Job Description:

We are seeking an experienced Operations Coordinator to join our team at Recruitment Services UK. As an Operations Coordinator, you will be responsible for scheduling and planning the correct tradesperson for each job for our social housing customers.

Key Responsibilities:

  • Working with our job management system, simPRO, to record and manage tasks and jobs.
  • Planning and scheduling operatives for multi-trade jobs, ensuring diaries are always populated.
  • Highlighting and managing return visits, no accesses, and challenging jobs.
  • Verifying and validating all completed jobs, ensuring all necessary photographs, paperwork, and documentation are included.
  • Identifying errors in customers' Schedules of Rates (SoRs) and resolving them to ensure correct SoRs are used.
  • Managing and ordering materials for engineers, avoiding duplications and ensuring no orders are placed for items already ordered and picked up.
  • Reporting concerns about job quality, time taken, or challenges in obtaining operatives.
  • Preparing statistical reports for the Contracts Manager and customers.
  • Managing monthly KPI reports for customers, validating accuracy and percentages.
  • Maintaining and updating simPRO diligently and effectively.
  • Demonstrating good working knowledge of Microsoft Office, particularly Outlook and Excel.
  • Exhibiting excellent organizational and time management skills.
  • Displaying drive and determination to complete work effectively, accurately, and on time.
  • Demonstrating flexibility, initiative, and a positive, self-motivated attitude towards achieving company objectives.
  • Supporting out-of-hours call handling on a rota basis.

Requirements:

  • Firm understanding of job management systems.
  • Excellent organizational and time management skills.
  • Good working knowledge of Microsoft Office, particularly Outlook and Excel.
  • Ability to work effectively in a fast-paced environment.
  • Flexibility and willingness to work out-of-hours on a rota basis.

What We Offer:

  • A competitive salary.
  • A comprehensive benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.