Front of House Team Member

3 weeks ago

Shrewsbury, Shropshire, United Kingdom Bannatyne Health Club Full time
Front of House Assistant

Job Title: Front of House Assistant

Hours: Variable hours, including weekends and holidays

Rate of Pay: 11.44 ph for over 21's and NMW for under 21's

Location: Shrewsbury

About the Role

We are seeking a warm and welcoming Front of House Assistant to join our team at Bannatyne Health Club. As the first point of contact for our guests, you will be responsible for creating a seamless and exceptional experience for them.

Key Responsibilities:

  • Greet and welcome guests with a friendly and professional demeanor
  • Deal with emails, phone calls, and face-to-face queries
  • Prepare and serve beverages and light snacks efficiently
  • Manage spa bookings and appointments
  • Handle guest inquiries and provide information about spa services, treatments, and products
  • Process payments and manage the reception area efficiently
  • Assist with the promotion of spa services, special offers, and retail products
  • Ensure the reception area is clean, tidy, and inviting at all times
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery
Requirements

We are looking for someone with strong interpersonal and communication skills, a customer-focused attitude, and a genuine passion for health, wellness, and customer service. You should also have excellent organizational skills and multitasking abilities.

Desirable Qualifications:

  • Proven experience in a receptionist or customer service role, preferably in the hospitality industry
  • Proficiency in using booking systems and basic computer skills
About Bannatyne

Bannatyne is a leader in the health and wellness industry, and we are committed to providing exceptional service to our guests. As a Front of House Assistant, you will be part of a team dedicated to making a difference in people's lives.

What We Offer:

  • A competitive rate of pay
  • A flexible schedule, including weekends and holidays
  • 28 days annual leave, increasing with tenure
  • Free gym membership
  • Complimentary gym membership for another person after 2 years of service
  • Discounted spa treatments and products
  • Discounted meals and beverages
  • Career and personal development training
  • Mental health, well-being, and EAP services
  • Length of service awards
  • Staff awards and bonuses
  • Discounted entertainment and shopping

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