Automotive General Manager

1 month ago

Banbury, Oxfordshire, United Kingdom DHL Germany Full time
Job Title: General Manager - Logistics and Operations

We are seeking a highly experienced and commercially focused General Manager to join our team in Banbury, UK. As a key member of our Healthcare and Specialist Logistics business unit, you will be responsible for the day-to-day operational performance of warehouse operations for multiple customers.

Key Responsibilities:
  • Lead the customer relationship, ensuring that they are promoters of DHL as measured by CXM, leading the Customer Satisfaction Survey (CXM) outcome to ensure that DHL is seen as Provider of Choice for all customers.
  • Lead the employee engagement strategy that ensures that DHL is Employer of Choice in the local area, measured by annual EOS.
  • Own the execution of compliance including H&S, Quality Regulatory and all other Operational Excellence requirements.
  • Develop the operational solution of a new site and then lead the implementation and customer transition.
  • Ensure all aspects of service KPIs are delivered for all warehouse and freight activity, financial performance is within the agreed budget or justify variances, and weekly performance metrics are understood and managed.
Requirements:
  • Previous Senior Operations/General Management experience within a complex warehouse and transport contract – Desirable.
  • Commercially focused, CXM, and a high level of customer management at a senior level.
  • Customer Leadership experience with a commercial focus and understanding of closed book contracts, ideally with multiple customers of a complex nature.
What We Offer:
  • Access to the DHL Company Car Scheme or car allowance.
  • Hundreds of discounts (including Retail, Childcare + Gym).
  • Affordable loans & Enhanced Pension Scheme.
  • 24/7 employee support service for you (+ family) with access to free counselling and much more.

We are committed to ensuring that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging.

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare, and more, so they can deliver to their customers.

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