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Technical Support Specialist

3 months ago

Broomfield, Essex, United Kingdom Marcus Donald People Full time £35,000

Marcus Donald People, a reputable Managed Service Provider with a proven history of excellence and a diverse client portfolio, is seeking a Technical Support Specialist to enhance its dynamic team.
Please review the detailed description below to understand the role and its requirements.

This position allows for remote work, with the expectation of on-site client engagement 2 to 3 days weekly. The organization covers travel expenses to client locations. This is a remarkable opportunity for a driven individual to play a pivotal role in this innovative company.
REQUIREMENTS: To qualify for this position, candidates must possess the following;

  • Demonstrated experience as a Technical Support Specialist.
  • Proficiency in Intune, Azure, Entra, Microsoft Office suite, conditional access policies, helpdesk software, firewalls, Windows, Cisco, and VPNs.
  • Familiarity with LAN/WAN networks and associated protocols.
  • Strong understanding of computer hardware components and peripherals.
  • Ability to work independently and exhibit self-motivation.

RESPONSIBILITIES: In this role, your duties will encompass;

Delivering technical support and assistance to end-users, ensuring prompt resolution of IT-related challenges.

Diagnosing and troubleshooting technical problems associated with hardware, software, and network systems.

Installing, configuring, and maintaining all computer systems and applications, whether cloud-based or on-premises.

Documenting all support activities and solutions within the ticketing system.

Ensuring adherence to IT Security policies and protocols.

Assisting in the upkeep of LAN infrastructure.

This is an exciting chance to join a forward-thinking organization with ambitious goals. Please submit your CV in a suitable format for consideration.