Debt Management Supervisor
3 weeks ago
Job Role Overview
This is an exciting opportunity to join Citizens Advice North Lincolnshire as a Debt Supervisor, where you will play a crucial role in managing day-to-day operations and staffing. Your primary focus will be on ensuring consistent quality assured debt services while delivering a caseload of your own.
Key Responsibilities
- Manage and supervise debt and money advice services, ensuring high-quality outcomes for clients.
- Deliver technical supervision activities, providing guidance and support to team members.
- Work closely with key partners across North Lincolnshire, ensuring clients receive a holistic service that addresses their financial and psychological needs.
- Provide real-time support to advisers managing complex cases, ensuring timely resolution and effective case management.
- Collaborate with the team to achieve positive outcomes, building resilience and removing financial barriers for clients.
What We Offer
Citizens Advice North Lincolnshire provides a supportive and inclusive work environment, with opportunities for professional growth and development. As a valued member of our team, you will have access to:
- A comprehensive employee assistance scheme, including 24/7 telephone helpline, online support, and face-to-face counseling.
- Employee legal helpline and consulting services for financial, debt advice, and other areas.
- Childcare and eldercare matching service, as well as savings on everyday purchases and life events.
- Annual leave: 27 days from January to December, plus 8 bank holidays, and additional long service leave after 4 years of employment.
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