Epilepsy Assistant Practitioner

1 month ago

East Dereham, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time
About the Role

We are seeking an experienced and motivated Assistant Practitioner to join our Adult Epilepsy Specialist Nurse (AESN) team. As an Assistant Practitioner, you will play a vital role in supporting the patient pathway from referral to discharge, working alongside and under the direction of our registered clinicians.

Key Responsibilities
  • Manage, monitor, and be responsible for the AESN waiting lists and ensure referrals are prioritized according to the service and patient need.
  • Assist in organizing and delivering an epilepsy training program for residential and supported living care providers, with an AESN.
  • Engage with mobile working, be aware of the demand and capacity model, which will reflect workload needs at any given time.
  • Provide support in the delivery and review of seizure care plans to patients within the caseload.
  • Process urgent and routine referrals for AESNs, using clinical and geographical knowledge to assess the information received and determine the priority response necessary.
  • Ensure that referrals contain sufficient information to be accurately processed during the triage process, and contact the referrer GP/practice/hospital or patient to obtain the relevant information if necessary.
  • Triage new referrals using a screening tool through direct patient contact via phone.
  • Make adjustments in communication to gain understanding, consent, and concordance where there are barriers to understanding.
  • Maintain patient confidentiality and adhere to the information governance policy.
  • Reprioritize own workload as required to meet the changing demands and priorities of the patients referred to the service.
  • Manage, monitor, and be responsible for the AESN waiting lists and ensure referrals are prioritized according to the service and patient need.
  • Assist in the management of the AESN patient caseload and waiting lists.
  • Contact patients by phone prior to appointment to confirm attendance and triage following a screening tool as to whether the appointment can be made by phone or delayed.
  • Be accountable for own actions while working within patient records.
  • Assist in organizing and delivering an epilepsy training program for residential and supported living care providers, with an AESN.
  • Contribute to developing communication tools for patients with epilepsy and a Learning Disability.
  • Engage with mobile working, be aware of the demand and capacity model, which will reflect workload needs at any given time.
  • Demonstrate the necessary IT and keyboard skills to use SystmOne and the Trust's computer systems.
  • Work in accordance with the local processes and standard operating procedures as set out by the service.
  • Work in a flexible manner for the service need.
  • Adapt to the service needs as required.
  • Participate in monthly AESN team meetings and record notes of the meetings.
  • Be flexible in traveling as the service needs require.
Person Specification
  • Foundation degree program or equivalent demonstrable knowledge and skills acquired through training and experience.
  • Experience of working with people in the statutory/voluntary/private sector.
  • Evidence of ongoing, relevant learning.
  • Experience of working in a health or social care setting.
  • Desirable: experience of working with people with epilepsy or long-term conditions, processing patient data on SystmOne, and experience of working within a community-based healthcare setting.
Skills, Abilities, and Knowledge
  • Highly motivated.
  • IT and keyboard skills.
  • Ability to concentrate when inputting data/patient records.
  • Good time management.
  • Ability to prioritize.
  • Have a 'can-do' attitude.
  • Tact and diplomacy.
  • Empathy and sensitivity.
  • Ability to use own initiative.
  • Able to communicate effectively in written and verbal English language.
  • Desirable: experience of communicating with people with a learning disability, mental health, language, and physical disability, and ability to adapt communication skills to meet individual needs.
Personal and People Development
  • Ability to manage stressful situations.
  • Be a team player.
  • Awareness of own limitations.
  • Good organizational skills.
  • Open to change and development.
Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework)
  • Able to identify with the Trust commitment to safeguard and promote the welfare of adults, children, and young people.
  • Able to show initiative.
  • Able to work alone.
  • Assertiveness.
  • Good listening skills.
  • Be non-judgmental.
  • Have patience.
  • Enthusiastic and able to work under pressure.
Other
  • Must hold a full and valid driving license and have access to a vehicle (if applicable).
  • Ability and flexibility to travel across the service patch.

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