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Senior Operations Manager
2 months ago
We are seeking a highly skilled Senior Operations Manager to lead our Project Engineering and Field Service teams. As a key member of our Experis - ManpowerGroup team, you will be responsible for overseeing the planning, execution, and completion of engineering projects, as well as managing the Field Service team to ensure timely and efficient resolution of customer issues.
About the RoleThe Senior Operations Manager will be responsible for developing and implementing operational strategies to enhance efficiency, productivity, and quality of service. This will involve allocating resources effectively to meet project deadlines and field service commitments, while also monitoring project progress and performance to identify areas for improvement.
Key Responsibilities- Leadership & Management:
- Lead and mentor the Project Engineering and Field Service teams to foster a collaborative and high-performance work environment.
- Develop and implement operational strategies to enhance efficiency, productivity, and quality of service.
- Allocate resources effectively to meet project deadlines and field service commitments.
- Project Oversight:
- Oversee the planning, execution, and completion of engineering projects to ensure they meet technical specifications and budget constraints.
- Monitor project progress and performance, implementing corrective actions as needed to address any issues or delays.
- Coordinate with stakeholders to ensure clear communication and alignment on project objectives and timelines.
- Field Service Management:
- Supervise the Field Service team to ensure timely and efficient resolution of customer issues and maintenance requests.
- Implement standard operating procedures (SOPs) for field operations to maintain high standards of service delivery.
- Track and analyze field service performance metrics, driving improvements based on data insights.
- Continuous Improvement:
- Identify and implement process improvements to optimize project engineering and field service operations.
- Stay updated with industry trends and technological advancements to drive innovation within the teams.
- Foster a culture of continuous learning and development through training and professional growth opportunities.
- Proven experience in project engineering and field service management, preferably within a technical or industrial sector.
- Strong understanding of engineering principles, project management methodologies, and field service operations.
- Proficient in project management tools and software.
- Experience with budget management, resource allocation, and performance tracking.
- Strong analytical skills to assess project and service performance metrics.
- Excellent PC, MS Office skills, coupled with bespoke programming or design software experience.
- Experience in aquaculture, agriculture, marine or offshore industries would be beneficial.
