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Technical Operations Specialist
2 months ago
Job Title: Technical Operative
Location: Milton Keynes
Salary: £25k-£30k DOE
About the Role:
The Technical Operative will assist with the demonstrations within the customer centre, including pre-testing and equipment staging of machines operations. With the assistance of the Customer Centre Manager, the Technical Operative will run tests, capture the test setup information and learning, and produce follow-up reports to effectively share test learning with the customer and the wider business.
Key Responsibilities:
- Demonstrate the full range and extended usage of the machines and equipment
- Daily setting up machinery in various configurations complete with all relevant attachments and accessories
- Routine maintenance of machines
- Assembling and disassembling machinery and associated customer centre hygiene
- Ability to diagnose and identify issues in a timely manner and at times under pressure in front of customers
- Adapting settings and/or machinery setups to suit product requirements
- Educating the customer in equipment operation, troubleshooting, and capabilities
- Accurately capture and document information during testing and trials for customers and the Team
- Create daily report data to include photos, video, and equipment settings captured during the day's testing
- Getting hands dirty on a regular basis
- Ability to locate the correct parts for each job from stock, book these out, and back into stock once completed
- Represent the company and promote its values at all times
- Ability to lift and move machinery parts using appropriate equipment, including utilizing FLT at times
- Preparing for shows, open days, and working events
Requirements:
- Necessary Qualifications/Skills:
- Maintenance, electrical, or mechanical apprenticeship (NVQ Level 3 and a technical qualification or equivalent)
- Highly computer literate (previous use of office: word, excel, outlook) and ability to learn new systems
- The ability and confidence to demonstrate the functionality of complex machinery to clients when required
- Strong customer service skills and an approachable, friendly manner
- An aptitude for engineering and hands-on work
- Excellent attention to detail
About Aspire Personnel Ltd:
Aspire Personnel Ltd acts as an employment business for interim positions and an employment agency for permanent positions. Aspire Personnel Ltd is committed to equal opportunity and diversity.
