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Centre Operations Assistant

2 months ago

Reading, Reading, United Kingdom NewFlex Full time
About NewFlex

NewFlex is a rapidly expanding network of business centres offering flexible workspaces to entrepreneurs and businesses. Our mission is to provide a positive alternative in the business centre market, delivering world-class customer experiences and operational excellence.

Job Title: Centre Operations Assistant

We are seeking a highly skilled Centre Operations Assistant to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service, supporting the General Manager, and ensuring the centre operates in line with company policies and procedures.

Key Responsibilities:
  • Customer Service: Deliver outstanding service experience to all stakeholders, including customers, colleagues, and contractors.
  • Commercial: Ensure the capture of billing for all revenue, identify and upsell NewFlex services.
  • Health & Safety: Ensure comprehensive understanding and compliance with NewFlex health and safety policy and processes, complete all iAuditor checks, and manage the accident book.
  • Compliance: Ensure the centre operates in line with company policies, procedures, and processes, maintain up-to-date knowledge of GDPR and AML legislation.
Requirements:
  • Previous customer service experience is essential.
  • Minimum Grade C in English and Maths (or equivalent).
  • Confident user of Microsoft Office 365 (Word, Excel, and Outlook).
  • Fire Marshal and First Aid at Work Certificate (training provided).
What We Offer:
  • Competitive salary: £25,000 - £32,000 per annum depending on experience.
  • 33 days Annual Leave (including Bank Holidays).
  • Discounted Private Medical Insurance Cover.
  • Life Assurance.
  • Income Protection Insurance.
  • Payroll Giving.
  • Cycle Scheme.
  • NEST Pension Scheme.
  • Employee Assistance Programme.
  • Annual Flu Jabs.
  • Eye Tests.
  • Training Support Package.
  • Enhanced Maternity, Adoption, Shared Parental, and Paternity Pay.
  • Annual Professional Membership Subscription.