Customer Experience Specialist

3 weeks ago


Ruskington, Lincolnshire, United Kingdom Pilgrim's Europe Full time
Job Title: Customer Experience Specialist

As an ER Advisor, you will be a business area expert and accountable for all casework within your business units. You will be a point of escalation for HRBPs within the units and responsible for your own case management within allocated sites.

Key Responsibilities:
  • Manage complex employee relation matters within a manufacturing/FMCG environment.
  • Provide coaching and support to colleagues in casework.
  • Identify and pro-actively assess and mitigate risk.
  • Coach and influence skills.
  • Exceptional communication and interpersonal skills.
  • Strong administration skills with advanced proficiency in Microsoft excel, word, PowerPoint.
Requirements:
  • Experience providing coaching and support to colleagues in casework.
  • Managing complex employee relation matters within a manufacturing/FMCG environment.
  • Ability to identify and pro-actively assess and mitigate risk.
  • Coaching and influencing skills.
  • Exceptional communication and interpersonal skills.
  • Strong administration skills with advanced proficiency in Microsoft excel, word, PowerPoint.
What We Offer:
  • Besides having a strong understanding of HR systems, soft skills like self-confidence and persuasiveness are also essential in this people-focused position.


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