Education ICT Network Manager

2 weeks ago

London, Greater London, United Kingdom Capita Full time

Capita Technology and Software Solutions (TSS) is seeking a dedicated and experienced Education ICT Network Manager to join our team at a prominent secondary school in Greenwich, London.

As an integral part of the school's IT infrastructure, you will play a vital role in ensuring seamless operation of all technology systems, supporting both staff and students in their learning and teaching endeavors.

Your Responsibilities:
  • Provide exceptional technical support to users, encompassing both first-line and second-line assistance, delivered remotely or on-site.
  • Manage the day-to-day operations of the school's ICT systems, guaranteeing a robust and reliable platform for educational activities.
  • Collaborate with internal teams and third-party suppliers to ensure efficient maintenance and support of all ICT assets.
  • Implement and adhere to ITIL best practices, including incident, problem, and change management, to optimize service delivery.
  • Develop and maintain a comprehensive knowledge base to facilitate prompt resolution of technical issues.
  • Work closely with school stakeholders to understand their ICT requirements and contribute to the development of an effective ICT strategy.
Your Qualifications:
  • Proven experience in providing on-site IT support within an educational environment.
  • In-depth knowledge of Microsoft operating systems, including Windows 10 and Server versions (2012/2016/2019).
  • Expertise in Microsoft applications such as Office 2016/2019, Office 365, Google Classroom, SCCM/MDT.
  • Understanding of backup and recovery procedures, network infrastructure, and security protocols.
  • Excellent communication and interpersonal skills to effectively interact with users at all levels.

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