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Front of House Manager

2 months ago

Derby, Derby, United Kingdom JLL Full time

Job Summary

We are seeking a highly skilled and experienced Front of House Manager to join our team at JLL. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our corporate sites.

Key Responsibilities

• Drive 5-star customer service excellence across 5 diverse corporate sites through training and day-to-day line management.

• Provide support and day-to-day management of the team, including annual leave requests, absence reporting, and weekly key updates.

• Process team payroll and ensure accurate invoicing.

• Support the Service Level Agreement by ensuring all site activities are carried out effectively.

• Build and maintain relationships with local site clients and act as escalation point for any Front of House issues.

• Assist in the operational management of corporate sites and liaise with multiple service lines to ensure delivery of quality of service.

• Assist JLL Facilities and other service line managers with contractor activities and projects.

• Responsible for building communications for corporate sites and involvement in Wellbeing activities.

• Carry out Site Inductions for new starters and contractors.

• Leading quarterly HSE meetings and other initiatives with clients for site.

• Managing and assisting in large-scale projects within sites, including contractor works, limiting impact to clients and office areas.

• Working to contractual KPIs and SLAs.

• Ensure all receptions and meeting spaces are set to a defined standard with monthly auditing.

• Develop and work to a standard set of operating procedures and processes.

• Produce monthly statistics of utilisations.

• Lead and support Emergency Evacuation procedures.

• Raise work and escalate requests through the Maximo system.

Requirements

• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.

• Computer literate (Word, Excel, Outlook E-mail).

• A clear understanding of Health & Safety practices including Risk Assessment.

• Customer orientated approach.

• Enthusiastic and conscientious.

• Clear, strong and confident communication skills.

• Team player with an enthusiastic attitude.

• To work efficiently and effectively in a team as well as individually.

• Able to work off their own initiative and with minimal direction.

• Excellent written and oral communication.

Location

On-site – Derby, GBR