Service Now Developer and Systems Integrator

4 weeks ago

London, Greater London, United Kingdom Wellington Management Full time
About the Role

The Identity and Access Governance (IAG) program is currently undergoing a transformation, centralizing Wellington Staff access controls through a centralized toolset. The program has four distinct focus areas in 2024:

  • Replacement of IAG User Interface for requesting and approving access
  • Transforming Access Control Management Control Processes
  • Migration from legacy IAG tools to new IAG Tools
  • Establishing compliance reporting to enable the business to remediate their own areas of non-compliance

The role of the Service Now User Interface Developer and Systems Integrator will include:

  • Leading the development of the IAG User Interface in Service Now Catalogs visualized in Employee Service Centre
  • Leading knowledge transfer from the incumbent vendor developer partner once Go Live Engagement concludes in late 2024
  • Partnering with the rest of the IAG Team to understand changes in IAG Software/APIs that may impact the Service Now Front End to ensure no outages are experienced
  • Maintaining accurate and up-to-date design playbooks, update sets, operating procedures, training material for IAG Administrators in Service Now
  • Designing and implementing new requirements, enhancements to existing functionality, and custom workflows as the IAG Solution matures over time
  • Testing and Quality Assurance – Rigorously testing software for bugs and performance during all stages of development and packaging for promotion

In due course, this role will likely expand to design and develop additional Service Now Solutions/Integrations within the Enterprise Risk/Information Security departments.

Key Responsibilities
  • Service Now Fundamentals – Strong ServiceNow hands-on development experience
  • Integration Skills: ServiceNow is integrated with various systems and tools
  • PowerShell skills to support and extend the integrations with AD, CyberArk, and HashiVault
  • Automated Testing: Building automated test patterns to ensure solutions hosted in Service Now do not break with Service Now or Integrated Vendor upgrades
  • Problem-Solving Abilities: Skilled to manage the development and implementation of complex business requirements and troubleshoot/resolve issues in a timely manner
  • Excellent interpersonal, written, and verbal communication skills with the ability to partner with teams who use Service Now solutions to turn business requirements into functional specifications, design, and implementation
Team Dynamics
  • Must be able to handle complexities and cross-project dependencies and how those impact their BOW
  • Must be able to work in a global team across different regions and time zones and comfortable with Matrix Management
  • Ability to contribute and collaborate with the IAG managers in establishing role requirements and integration patterns
  • Comfortable with working closely with IAG stakeholders and architects for project and program delivery milestones
  • Possesses advanced listening skills and advanced team dynamic problem-solving, root cause analysis, and resolution
  • Has worked efficiently and effectively in IAG teams in a highly demanding environment
  • Proven performance in critical thinking and usage of innovative thinking for enhancing team capabilities and providing solutions for new challenges, issues, and requirements – must be comfortable to challenge the status quo with stakeholders and IT teams
About Wellington Management

Wellington Management is an equal opportunity employer committed to building and maintaining a diverse workforce. We consider all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability, medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information, or any other characteristic protected by applicable law.

We strive to pay employees fairly and competitively across all levels and roles. Our approach to compensation considers all aspects of total compensation; all employees are eligible to receive salary, variable compensation, and benefits. The base salary range for this position is USD 100,000 - 225,000.

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