Customer Service Representative

2 weeks ago


Penrith, Cumbria, United Kingdom Pets at Home Retail Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Store Colleague. As a key member of our retail team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and contributing to the overall success of our store.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers with purchases, answering questions about products and services, and making recommendations to meet their needs.
  • Maintain a high level of product knowledge, staying up-to-date on new products, promotions, and services.
  • Work collaboratively with colleagues to achieve sales targets, maintain store appearance, and ensure a smooth customer experience.
  • Participate in visual merchandising, stock management, and other retail-related tasks as required.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Availability to work a variety of shifts, including weekends and holidays.
  • Previous retail experience an asset, but not required.
What We Offer
  • A competitive hourly rate and opportunities for advancement.
  • A comprehensive training program, including on-the-job training and ongoing development opportunities.
  • A fun and dynamic work environment, with a team-oriented culture.
  • A discount on store merchandise and other employee benefits.


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