Client Relations Associate

3 weeks ago


Crawley, West Sussex, United Kingdom Pets Corner UK Full time

Pets Corner UK, a distinguished family-owned enterprise, is in search of a dedicated and personable Client Relations Associate who possesses a true passion for both people and pets to become a part of our vibrant team.

As the ' Home of Natural Pet Food', we pride ourselves on being the only carbon-neutral pet retailer globally. Our commitment lies in delivering unparalleled customer service and expert nutritional guidance in the industry. In this role, you will have the opportunity to contribute meaningfully to our mission.

Responsibilities of the Client Relations Associate include:

Providing a high standard of customer service; addressing inquiries, grievances, compliments, and feedback across the organization. Taking responsibility for customer issues and inquiries, ensuring they are resolved with confidence and professionalism. Collaborating with various departments, including senior management, to maintain a customer-centric approach throughout our operations. Composing detailed and informative communications for customer correspondence, ensuring professionalism and courtesy, especially in challenging situations. Identifying and proposing enhancements based on customer insights, with a strong drive to implement improvements. Assisting the customer service team with daily interactions via email and phone, offering recommendations and resolving issues as they arise. Staying informed about the latest products and nutritional information to provide knowledgeable advice and recommendations to customers. Enhancing the overall customer experience and fostering loyalty. Establishing a direct communication channel from in-store customers to management to facilitate improvements.

Key qualifications for the Client Relations Associate role:

A genuine enthusiasm for the Pets Corner vision, products, and values. A confident, positive, and supportive demeanor. The ability to engage naturally with customers. A desire for ongoing training and professional development. The motivation to excel both as part of a dynamic team and independently.

Work schedule details:

24 hours per week, working three full days. Office-based position. Comprehensive training and support in our policies and procedures will be provided.

Benefits of joining Pets Corner as a Client Relations Associate:

Employee discounts on various products and services. Resources and support to promote mental, physical, and emotional well-being.

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