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Client Relations Specialist
2 months ago
Position Overview
We are seeking a Client Engagement Coordinator to become a vital part of our Customer Support Division within the Communications and Engagement Department.
This is a full-time position, offered on a permanent basis. The role is primarily remote with occasional in-office requirements.
We embrace a flexible, hybrid working model, necessitating a minimum of 8 days per month in the office to foster collaboration and engagement with partners and stakeholders essential for our operations. Depending on the role's demands, this may increase to 12 days monthly, with the remainder of the time being worked remotely or in the office.
About Us
The Medicines and Healthcare Products Regulatory Agency is dedicated to enhancing public health through the effective regulation of medicines and medical devices, supported by rigorous scientific research.
The Communications & Engagement team serves as the primary contact point for the agency, addressing inquiries and requests from various stakeholders, including patients, the public, and industry representatives.
Key Responsibilities:
- Engaging with global customer inquiries and requests as part of the agency's sales operations.
- Contributing significantly to public health initiatives worldwide.
- Maintaining a dynamic role that involves collaboration across multiple departments within the agency.
Specific Duties:
- Processing sales orders for reference materials.
- Addressing customer inquiries and fulfilling requests.
- Assisting team members to maximize overall contributions.
- Collaborating with various internal and external stakeholders to ensure an exceptional customer experience.
Candidate Profile:
- Experience in customer service roles.
- Strong IT proficiency, with familiarity in utilizing various software applications.
- Exceptional written and verbal communication skills, capable of tailoring responses to meet customer needs.
- Ability to effectively manage workload, prioritize tasks, meet deadlines, and consistently deliver high-quality results.
- Understanding of relevant regulations, including data protection compliance.
Benefits:
- Competitive salary with contributions towards a pension scheme.
- Generous annual leave policy, increasing with tenure.
- Flexible working arrangements to support work-life balance.
- Access to professional development opportunities.
- Employee assistance programs and various staff benefits.
If you are interested in exploring this opportunity further, we encourage you to consider joining our dedicated team.
