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Customer Service Associate

2 months ago

Basingstoke, Hampshire, United Kingdom The National Trust Full time
Customer Service Associate - National Trust

Overview

We are excited to present an opportunity for you to become a part of our team as a Customer Service Associate. Your enthusiasm for engaging with individuals and commitment to delivering exceptional service will enable you to assist and interact with our visitors, addressing any inquiries they may have.

Compensation: £11.50 per hour

Employment Type: Fixed term for 1 year

Work Schedule: This position is hourly paid and fixed term. While we strive to provide a consistent work schedule, flexibility is essential as adjustments may be necessary to meet the operational needs of the organization. We will provide as much notice as possible regarding any changes. Your primary working days will include weekends and public holidays.



Work Environment

As a member of our team, you will report to the Retail Manager and collaborate with a friendly group of colleagues and volunteers.

To gain insight into the experience of working in the retail sector at the National Trust, we encourage you to view our informative video.



Key Responsibilities

In your role as a Customer Service Associate, you will assist customers with their shopping needs and provide guidance on their purchases. Additional responsibilities may include:

  • Receiving, unpacking, and organizing deliveries
  • Creating attractive displays within the shop
  • Maintaining cleanliness and organization of the shop floor

This position is ideal for individuals who are passionate about providing excellent customer service and eager to expand their knowledge of the retail industry.



Ideal Candidate Profile

We are looking for candidates who possess the following qualities:

  • A customer-oriented mindset with a positive demeanor
  • A collaborative team player who can also work independently
  • Strong organizational skills and adaptability
  • A willingness to acquire new skills


Employee Benefits

The National Trust is dedicated to fostering an inclusive environment where everyone feels valued and represented. We believe in embracing diversity, ensuring that our workforce reflects the communities we serve.

  • Generous pension scheme of up to 10% of basic salary
  • Complimentary access to National Trust locations for you, a guest, and your children (under 18)
  • Tax-exempt childcare program
  • Assistance with rental deposits
  • Season ticket loan options
  • Employee discounts on various services, including gym memberships and shopping
  • Holiday entitlement of up to 32 days based on length of service, plus a holiday purchase scheme
  • Flexible working arrangements when feasible
  • Access to an employee assistance program
  • Complimentary parking at most sites
  • Independent financial guidance

For further details about the benefits we provide to support our employees, please explore our resources.