Facilities Operations Support Specialist
3 weeks ago
Company: GH Engage Limited
Location: Not specified
Salary: Competitive
Overview:
We are seeking a skilled Facilities Operations Support Specialist to enhance our dynamic team. The successful candidate will possess a background in helpdesk operations or administrative roles within the facilities management sector or a fast-paced environment. This position is full-time and office-based, operating Monday through Friday.
Key Responsibilities:
1. **Assist in the daily operations** of the helpdesk, reporting directly to the Helpdesk Manager.
2. **Receive and manage service requests** from clients through various communication channels, ensuring timely processing and resolution.
3. **Oversee planned maintenance schedules**, ensuring compliance and addressing reactive requests related to the planned preventative maintenance (PPM) being managed. Regular updates to the account coordinator are essential.
4. **Participate in the weekend on-call rota** as necessary, with additional compensation for overtime.
5. **Perform other administrative tasks** as required, contributing to the overall efficiency of the helpdesk operations.
This role is ideal for individuals who thrive in a collaborative environment and are committed to delivering exceptional service.
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