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Service Advisor

2 months ago

Mallusk, United Kingdom Trust Ford Full time
About the Role

We're looking for a skilled Service Advisor to join our team at Trust Ford. As a Service Advisor, you'll play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide excellent customer service and support to our customers
  • Work closely with our technicians to ensure timely and efficient service delivery
  • Handle sensitive and confidential information with discretion and professionalism
  • Develop and maintain strong relationships with our customers and colleagues
  • Contribute to a positive and supportive team environment
What We Offer

As a Service Advisor at Trust Ford, you'll enjoy a competitive salary, comprehensive training and development opportunities, and a range of benefits including:

  • Industry-leading package
  • 33 days annual leave (including bank holidays) and an annual leave purchase and sale scheme
  • Bonus payments based on performance
  • Pension scheme and life assurance
  • Ford Privilege vehicle purchase scheme
  • Discount on Service, Bodyshop, and Parts
  • One day per year to volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website
Requirements

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Experience in a selling/customer service environment
  • Ability to work to deadlines and handle sensitive information
  • Drive, commitment, and enthusiasm
  • Willingness to contribute to a team and support customers
Why Join Us?

At Trust Ford, we're committed to investing in our people and our business. We offer a comprehensive training and development programme, including a week-long induction academy, to help you grow and succeed in your role. Our friendly and supportive team environment makes us a great place to work, and our generous rewards and benefits package ensures you're well-rewarded for your hard work.