Community Delivery Manager

6 days ago

Cambridgeshire and Peterborough, United Kingdom Evri Full time

About Evri

Evri is a leading provider of parcel delivery services, dedicated to delivering exceptional customer experiences. We're committed to innovation, sustainability, and community engagement.

Job Summary

We're seeking a highly skilled and motivated Community Delivery Manager to join our team. As a key member of our delivery unit, you'll be responsible for ensuring the highest level of service delivery to our customers and clients.

Key Responsibilities

  • Final Mile Performance: Drive continuous improvement in final mile performance across delivery units through effective engagement with self-employed and SE+ couriers.
  • Capacity Management: Ensure successful coverage of rounds through interviewing, selecting, and onboarding of couriers, minimizing business risk and ensuring all requirements are met.
  • Courier Engagement: Motivate and engage self-employed couriers to deliver exceptional customer service, improving overall customer and client satisfaction.
  • Cost Leadership: Drive financial control through cost control of courier fees and ad-hoc payments, and asset management.
  • Customer Resolution: Ensure timely resolution of customer concerns by working with self-employed couriers and customer service agents.
  • Relationship Management: Manage relationships with delivery units to ensure high-quality service delivery to both couriers and customers.
  • Health and Safety: Ensure safe Health and Safety practices are in place and any failures are identified and resolved in a timely manner.

Requirements

  • Qualifications: Current UK Driving licence
  • Knowledge & Experience: Previous experience of coaching, supporting, and motivating colleagues, problem-solving, and planning effective contingencies and solutions.
  • Technical & People Skills: Customer-focused approach, competent negotiation skills, ability to adapt to different styles and behaviors.

What We Offer

We offer an excellent remuneration package with opportunities for progression, learning, and development. Join us in our exciting operation to deliver a fantastic parcel experience to our customers.

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