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Aftersales Service Representative

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Motus Group Full time
{"title": "Aftersales Advisor Role", "content": "About the Role

Pentagon Motor Group is seeking a skilled Aftersales Advisor to join our Manchester-based Maxus Van team. As a key member of our team, you will be responsible for delivering exceptional customer service, liaising with Service and Parts departments, and managing diaries.

Key Responsibilities
  • Provide outstanding customer service, face-to-face, via email, and telephone.
  • Liaise with Service and Parts departments to achieve objectives.
  • Manage diaries and update customers on vehicle status.
  • Identify upselling opportunities and perform associated administration.
Requirements
  • Service and/or Parts experience (advantageous but not essential).
  • Strong administration skills and attention to detail.
  • Previous customer service experience and customer focus.
  • Excellent computer skills and process-driven approach.
  • Excellent communication skills and team player mentality.
Why Choose Us?

Pentagon Motor Group values diversity and inclusion, fostering a workplace where every individual is valued and empowered to contribute. We believe that embracing individual perspectives and talents drives meaningful change and creates a more inclusive automotive industry.

", "company": "Pentagon Motor Group"}