Facilities Operations Manager
4 days ago
Job Title: Facilities Operations Manager
Job Summary:
Gleeson Recruitment Group is seeking a highly skilled Facilities Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service management, compliance, and health & safety of the outsourced FM services of Technical, Security, Cleaning and Specialist Services.
Key Responsibilities:
- Service Delivery: Supervise the day-to-day operation of the Centre/sites and maintaining operational excellence.
- Contract Management: Oversee and inspect contractors' work to monitor the performance of contracts (this may include security, maintenance, landscaping, cleaning contracts etc) and check that the agreed service level is being met.
- Contract Renewal: Review contracts periodically and as necessary manage the tender process for procuring new contracts to achieve the best balance between cost and service quality.
- Supplier Management: Act on the client's behalf to raise any concerns with suppliers/contractors.
- Service Level Agreements: Put in place Service Level Agreements (SLA's) and monitor performance.
- Health & Safety: Ensure work is carried out in accordance with clients Health & Safety policy and procedures.
- Maintenance Management: Manage the delivery of the maintenance program obtaining competitive quotes for works where necessary and working closely with on-site contractors for optimal resource deployment. Arranging periodic/ad hoc repairs and maintenance work.
- Helpdesk Management: Ensure the Helpdesk information is correct and up to date and review reports weekly and follow up to resolve as required.
- Tenant Support: Support tenant inspections and the fit-out process for new lettings.
- Financial Management: Manage within the financial restraints of the Service Budgets, tracking ongoing expenditure against budget and ensuring efficient communication of planned works at the Centre.
- Quality Assurance: Submit ad-hoc QA Audit sheets, conducted on works conducted.
- PPM Management: Ensure that all PPM is forecasted, planned, and implemented by the service provider.
- Building Management: Review building management system to assess how the electrical appliances in Waverley Market are operating and take action to correct if necessary.
- Insurance Claims: Assist with insurance claims.
- Health & Safety Compliance: Utilise the H&S platform of Quooda to report on Compliance across the site.
- Health & Safety Management: Adopt the Health and Safety management plan and maintain health and safety standards.
- Risk Assessment: Monitor compliance with Health and Safety regulations.
- Audit and Compliance: Carry out risk assessment and audits to ensure standards are maintained.
- Action Plan: Manage the completion of any action points arising from assessments and audits to maintain health and safety compliance.
- Record Keeping: Maintain records of assessments and audits.
- Disaster Planning: Develop, maintain, and test disaster planning procedures to cover all emergencies.
- Service Provider Management: Ensure the service providers maintain all management records such as: fire risk and water hygiene.
- Innovation: Be a trusted source of innovation for the client in service delivery.
- Coverage: Ensure adequate cover for holidays etc.
Requirements:
- FM Experience: FM experience within shopping centre
- Commute: Ability to commute to Waverley Market, Edinburgh at least 4 times per week
- Certifications: IOSH/NEBOSH
- Qualifications: Facilities Management qualification
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