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Michelin Star Restaurant Team Leader

3 months ago

Plymouth, Plymouth, United Kingdom Philema Hospitality Management Enterprise Full time

Are you ready to join a prestigious dining establishment within a historic manor house? At Àclèaf, our esteemed Michelin Star restaurant, we pride ourselves on providing an exceptional culinary experience in a setting rich with history and natural beauty.

Key Responsibilities:

  • Welcome guests with warmth and ensure they receive outstanding service throughout their visit, striving to create unforgettable moments.
  • Address and resolve any guest complaints professionally, adhering to our established protocols.
  • Oversee the breakfast service team, ensuring compliance with company standards and procedures.
  • Work closely with the Restaurant Manager to drive sales growth and achieve revenue goals.
  • Manage inventory and labor costs effectively in the absence of the Restaurant Manager.
  • Follow all hotel policies as outlined in your training materials.
  • Deliver food and beverages with precision, upholding our five-star service standards.
  • Stay informed about current promotions and new menu items, communicating these to guests.
  • Assist in the organization of events and functions, adhering to established guidelines.
  • Ensure accurate billing and prompt payment collection from patrons, in line with company practices.
  • Maintain cleanliness and adhere to health, safety, and hygiene regulations diligently.
  • Uphold high financial reporting standards as per company policy.
  • Build positive relationships with all departments to facilitate effective communication across the hotel.
  • Understand and comply with responsibilities related to Fire Safety, Health and Safety, COSHH, Infection Control, and Emergency Procedures.
  • Perform additional duties as required.

Join us in delivering exceptional dining experiences in a remarkable setting.