Restaurant Operations Manager
3 weeks ago
We are seeking a highly motivated and experienced Shift Manager to join our team at a successful quick service restaurant in Plymouth. As a Shift Manager, you will be responsible for leading a team of staff and ensuring the smooth operation of the restaurant during your shift.
Key Responsibilities:
- Manage day-to-day operations, including supervising staff, maintaining high standards of customer service, and ensuring compliance with company procedures.
- Work closely with the senior team to achieve business objectives and maintain a positive work environment.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Recruit, train, and develop staff to ensure they have the skills and knowledge required to deliver excellent customer service.
- Maintain accurate records and reports, including sales data, customer feedback, and staff performance.
Requirements:
- Proven experience as a team leader or shift leader in a fast-paced commercial environment.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
- Strong problem-solving and decision-making skills, with the ability to work under pressure.
- Ability to work flexible hours, including evenings and weekends.
- Knowledge of food safety and hygiene procedures.
About Us:
Penny Cook Recruitment is an equal opportunities employer, dedicated to providing recruitment services to the hospitality industry. We are committed to finding the best candidates for our clients and providing a positive experience for all applicants.
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