Deputy Store Manager Position

1 month ago

Milton Keynes, Milton Keynes, United Kingdom Northampton Business Directory Full time
Deputy Store Manager Job Description

At Northampton Business Directory, we're looking for a skilled and motivated Deputy Store Manager to join our team. As a Deputy Store Manager, you'll play a key role in supporting the Store Manager and leading the team to deliver exceptional customer service and achieve business objectives.

Key Responsibilities:
  1. Lead by Example: Set a high standard for the team and customers, demonstrating excellent customer service skills and a positive attitude.
  2. Store Management: Independently manage the store in the absence of the Store Manager, taking ownership of the store and leading the team to achieve sales targets and operational excellence.
  3. Team Development: Lead and inspire the team to fulfill their potential every day, using our Leadership & Company Principles to drive performance and engagement.
  4. Operations: Diligently check and work deliveries, manage the till area, and monitor key performance indicators (KPIs) to ensure the store runs smoothly and efficiently.
  5. Customer Service: Be a friendly face for every customer, offering excellent service and helping with all customer queries to ensure a positive shopping experience.
  6. Health and Safety: Competently comply with Health and Safety laws, standards, and guidelines to ensure a safe working environment for all employees and customers.
Requirements:
  1. Leadership Experience: Proven experience leading and developing a team in a challenging, fast-paced environment.
  2. Communication Skills: Excellent communication skills to help colleagues and customers in a friendly and open way.
  3. Time Management: A knack for time management, delegation, and problem-solving to prioritize tasks and achieve goals.
  4. Team Support: The confidence to support the team through every shift, providing guidance and encouragement to ensure success.
  5. Customer Focus: A pride in providing unmatched customer service for everyone who shops with us, ensuring a positive shopping experience.
  6. KPI Management: The ability to monitor, manage, and improve KPIs to drive business performance and growth.
What We Offer:
  1. Holiday Entitlement: 30-35 days' holiday (pro rata) to ensure work-life balance.
  2. Discount: 10% in-store discount to enjoy the benefits of shopping at our store.
  3. Pension Scheme: A pension scheme to support your long-term financial security.
  4. Ongoing Training: Ongoing training and development opportunities to enhance your skills and knowledge.
  5. Enhanced Family Leave: Enhanced family leave to support your personal and family needs.
  6. Perks: Plus, more of the perks you deserve to make your job even more rewarding.

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Please note that your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

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