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Customer Service and E-commerce Coordinator

2 months ago

Derby, Derby, United Kingdom Premier Group Recruitment Full time £22,000 - £27,000

Customer Retention and E-commerce Development

At Premier Group Recruitment, we are seeking a skilled Customer Retention and E-commerce Development professional to join our team. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention through e-commerce sites.

Key Responsibilities:

* Monitor customer accounts and identify risks via data analysis and outreach
* Maintain customer records using Customer Relationship Management (CRM) systems, such as Bloomreach
* Develop and implement customer retention and acquisition strategies
* Analyze data to provide reports and insights
* Collaborate on content campaigns, email campaigns, and loyalty programs

Requirements:

* Experience in a retention or account e-commerce management area
* Comfortable using CRM systems, with Bloomreach being a plus
* Business marketing, e-commerce, and customer service skills

If you are a motivated and detail-oriented professional with a passion for customer retention and e-commerce development, we encourage you to apply for this exciting opportunity.