Customer Service Representative

2 weeks ago


Oxford, Oxfordshire, United Kingdom Oxfordshire County Council Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Adviser. As a key member of our library service, you will be responsible for providing exceptional customer service to our patrons, responding to their queries, and resolving issues in a professional and courteous manner.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be confident in your ability to provide accurate information and guidance to customers, and possess a strong commitment to delivering high-quality service.

Key Responsibilities
  • Provide exceptional customer service to library patrons, responding to their queries and resolving issues in a professional and courteous manner.
  • Respond to customer inquiries and provide accurate information and guidance on library services and resources.
  • Work effectively in a team environment to achieve service delivery goals and objectives.
  • Develop and maintain knowledge of library services and resources to provide expert advice to customers.
  • Contribute to the development and implementation of customer service initiatives and strategies.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. Our team is committed to delivering exceptional customer service, and we are looking for someone who shares our passion for providing high-quality service to our community.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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