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Shift Manager, Central Operations

2 months ago

Dunstable, Central Bedfordshire, United Kingdom Amazon TA Full time
Job Title: Shift Manager, Central Operations

Amazon is seeking a highly skilled Shift Manager to join our Central Operations team. As a Shift Manager, you will be responsible for ensuring a positive delivery experience for our customers by planning delivery stations daily headcount from a central perspective.

Key Responsibilities:
  • Oversee the daily headcount planning for the delivery stations
  • Make decisions and execute in a fast-paced environment
  • Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes
  • Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations
  • Serve as a problem solver and primary escalation point for the team of associates
  • Lead a shift with 10+ people working on 3 core areas while owning all aspects of daily operations
  • Provide periodic updates to Area Managers about the status of the operation or any major escalations, on a daily basis
  • Develop best practices and standard work. Drive continuous improvement into our operation
  • Enforce SOP compliance and SLAs response times, and escalate any deviation from the standard
  • Maintain a full understanding of workflow and daily metrics goals - Review and update SOPs as required
  • Work with KPI's to drive performance and maintain high standards across the different functions
Requirements:
  • Qualifications in Engineering, Operations, Business, Science or related fields
  • Problem solving skills and the abilities to quantitatively analyse challenges, scope technical requirements, and effectively prioritize program deliverables
  • Entrepreneurial mindset, with the tenacity to develop ideas independently and to take ownership
  • Ability to communicate effectively (written and verbal) across various levels of an organization
  • Fluent in oral and written communication
  • Experience with performance metrics and process improvement with demonstrable problem solving and analytical skills
  • Excellent customer service and interpersonal skills
  • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays
  • Advance working knowledge of Excel
Preferred Qualifications:
  • Understanding of Logistics operations is a plus
  • Proven track record leading teams of 10+ people
  • You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results
  • You like adventures and taking risks
  • Good teamwork mentality: able to build trustworthy and supportive working relationships
  • Strong logical thinking, analytical skills, and problem solving skills

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