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Country Director

2 months ago

London, Greater London, United Kingdom Impress Full time
About the Role

We are seeking a highly skilled and experienced Country Manager to join our team at Impress. As a key member of our leadership team, you will be responsible for driving the growth and profitability of our operations in the country, while ensuring the delivery of exceptional customer experiences.

Key Responsibilities
  • Business Growth and Profitability: Develop and execute strategies to drive sales and profit growth in all clinics, ensuring the country's P&L is optimized.
  • Team Leadership: Lead and motivate the country team, ensuring high performance and a competitive atmosphere.
  • Market Leadership: Establish Impress as a recognized market leader in the country, through effective communication and stakeholder engagement.
  • Customer Engagement: Foster strong relationships with customers, ensuring their needs are met and exceeded, and driving customer loyalty.
  • Operational Excellence: Ensure the smooth operation of all clinics, including sales, marketing, and customer service.
  • Compliance and Risk Management: Verify compliance with sales and operations processes, and ensure the implementation of effective risk management strategies.
  • Performance Management: Monitor and analyze key performance indicators (KPIs), identifying areas for improvement and implementing corrective actions.
  • Training and Development: Provide coaching and training to sales teams, hygienists, and dentists on sales best practices and KPIs.
  • Partnerships and Collaborations: Develop and maintain strong relationships with partners, stakeholders, and governing bodies, ensuring the success of Impress in the country.
Requirements
  • Proven Experience: Minimum 5 years of experience in a similar role, with a strong understanding of the UK market.
  • Sales and P&L Management: Proven track record of sales success and P&L management, with a deep understanding of the UK business landscape.
  • Leadership and Communication: Excellent leadership and communication skills, with the ability to motivate and inspire teams.
  • Data Analysis and Problem-Solving: Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Entrepreneurial Mindset: Comfortable working in a fast-paced, entrepreneurial environment, with a hands-on approach and a willingness to take ownership of initiatives.