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Venue Management Specialist

2 months ago

Harrogate, North Yorkshire, United Kingdom Yorkshire Agricultural Society Full time

About Us

Pavilions of Harrogate and the Yorkshire Event Centre are leading venues for weddings, meetings, and celebrations, located on the Great Yorkshire Showground. Both venues boast excellent location, facilities, and dedicated teams.

The success of every event is crucial as all our profits go towards funding the charitable activities of the Yorkshire Agricultural Society, which was formed in 1837, to support food, farming, and the countryside.

What We Can Offer

  • 26 days annual leave (plus Bank Holidays)
  • 20% discount in our onsite award-winning Farm shop Fodder
  • 50% discount at Harrogate Sports and Fitness centre
  • Monthly perks and 2 x staff social events
  • Pension 12% employer contribution
  • Access to an Employee Assistance Programme and a GP helpline
  • Subsidised private healthcare scheme
  • Non-Contributory life assurance of 4x annual salary
  • Complimentary Great Yorkshire Show tickets after qualifying period
  • Free Parking
  • Work life balance
  • Time off during Christmas period

Key Responsibilities

The successful candidate will be an integral part of the events team, contributing to the overall organisational goals and displaying the values of the Society.

  • Support the Operations Managers and Event Managers in the successful delivery of events.
  • Manage all contractors, sub-contractors and casual workers as required by events.
  • Ensure the venue is excellently presented, assisting with the cleaning of the venue, including floors, kitchens, toilets and any other areas so they meet the company standards for cleanliness.
  • Ensure the venue is prepared for arrival according to the client's specification, setting out furniture, installing electrical cables and AV equipment etc.
  • Ensure clients expectations are met and where possible exceeded.
  • Ensure a positive customer experience by overseeing all aspects of their experience.
  • Support the sales team with show rounds and proposals by providing operational knowledge and guidance.
  • Work as part of the events team to ensure efficiency and control costs to deliver expected margins.
  • Ensure the health, safety & wellbeing standards are continually monitored and where possible improved.
  • Encourage a one team environment.
  • Identify opportunities to improve operational performance and visitor experience.
  • Ensure the completion of stock takes and equipment auditing as required.
  • Ensure the service of alcohol complies with our Premises License and is delivered to the expected standard.

General Responsibilities

The Society is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.

To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.

To be an ambassador of the Society values.

Purpose of the Role

To work as part of the operations team in our event venues to ensure the continued success of the organisation.

Our Proud Values

Professional - we act with integrity, we are reliable, consistent, and honest. We deliver on our promises; we are accountable.

Respectful - we are kind, courteous and considerate; we are mindful of others. We are happy, friendly and create a productive, fun, working environment.

Open-minded - we are receptive to new ideas and innovative ways of working together. We listen to and respect the opinions and perspectives of others.

United - we work together, as a united team. We communicate, collaborate, and share knowledge in pursuit of our common goals.

Dedicated - we are focused, loyal and ready to help each other. We are committed to going the extra-mile to deliver a first-class service to everyone we work with.

Personal Skills

  • Influential personality.
  • Superb interpersonal skills.
  • Outstanding teamwork qualities.
  • Ability to identify issues and develop innovative solutions.
  • Excellent verbal and written communication skills.
  • Excellent presentation, courteous and professional.
  • IT knowledge including Microsoft Office Software Suite, E500 Event Management
  • Focus, thoroughness, and keen attention to detail.
  • Natural problem solver.
  • Excellent planning & organisational skills.
  • Remains calm and focussed when under pressure.
  • Driving License

Experience & Qualifications

  • Experience of events planning, management, or operational delivery.
  • Experience in client and stakeholder management.
  • Experience working in a team.
  • Event related qualifications
  • Health & Safety qualifications (training provided)
  • Personal License Holder (training provided)
  • Accredited SIA Door Supervisor (training provided)
  • First Aider (training provided)
  • Fire Warden (training provided)

Practical Skills

  • Forklift/ Telehandler
  • IPAF 3a & 3b (Scissor Lift & Cherry Picker)
  • Manual Handling
  • Knowledge of temporary Electrical installations
  • Installation of networking, broadband, wi-fi & telephone communications
  • Installation of AV & PA systems
  • Setting up of the venue for a variety of events including furniture and equipment
  • Cleaning and waste management

Training provided for event delivery