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Restaurant Operations Manager

2 months ago

South Hams, United Kingdom The Maltsters Arms Full time

Job Overview

The Maltsters Arms is seeking a skilled Front of House Manager to oversee the daily operations of our restaurant. As a key member of our team, you will be responsible for ensuring exceptional customer service and a smooth dining experience.

Key Responsibilities

  1. Leadership and Team Management
  • Supervise and motivate front of house team members to deliver high-quality service.
  • Train and develop team members to improve their skills and knowledge.
  1. Operations and Logistics
  • Oversee daily operations of the front of house area, including managing staff and ensuring smooth service flow.
  • Collaborate with the kitchen team to coordinate food preparation and delivery.
  • Maintain cleanliness and organisation in the dining area.
  1. Customer Service and Relations
  • Handle customer inquiries, feedback, and complaints promptly and professionally.
  • Monitor customer satisfaction and implement improvements to enhance the dining experience.

Requirements

  1. Experience
  • Previous experience in a similar role within the restaurant industry.
  • Strong knowledge of food production, food preparation, and kitchen operations.
  1. Skills and Qualifications
  • Excellent team management skills with a focus on fostering a positive work environment.
  • Demonstrated leadership abilities to guide and support staff effectively.

What We Offer

  • Competitive hourly rate: £12.00-£15.00 per hour
  • Discounted or free food
  • On-site parking